Privacy Policy

At ORALICS, your privacy is our priority. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, interact with our content, or make a purchase. We believe in transparency and are committed to handling your data responsibly.

1. What Information We Collect

When you interact with ORALICS, we may collect the following information:

a. Information You Provide to Us

• Personal Identification: Full name, email address, phone number

• Shipping and Billing Details: Address, postal code, country/region

• Payment Information: (processed securely by third-party providers like Stripe or PayPal — we never store your full card details)

• Account Details (if you register): login credentials, saved preferences

• Customer Support Inquiries: Messages, order references, or issue-related details

b. Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system

• Usage Data: Page visits, clicks, time on site, cart behavior

• Cookies and Similar Technologies: To enhance your browsing experience (see Section 7)

2. How We Use Your Information

We only use your data where we have a legal basis and for specific, necessary purposes:

• To process and deliver your orders

• To communicate with you about your orders, returns, or support requests

• To provide personalized product recommendations and styling tips

• To send marketing emails or SMS, only if you opted in

• To analyze site performance, improve content, and optimize user experience

• To comply with legal, tax, or regulatory obligations

We will always ask for your explicit consent before using your data for promotional purposes.

3. Who We Share Your Data With

We do not sell your personal information. We only share your data with trusted service providers who help us operate our business, including:

• Payment Processors: Stripe, PayPal

• Logistics Providers: DHL, FedEx, EMS, or local postal services

• Email & CRM Platforms: Klaviyo, Mailchimp

• Analytics Tools: Google Analytics, Meta Pixel

• Fraud Prevention Services

All third parties are bound by strict data processing agreements and only use your information for the intended purpose.

4. How We Protect Your Data

• We use SSL encryption to protect all transmitted data.

• Our systems are hosted on secure servers with firewall protection.

• Access to data is strictly limited to trained staff with proper authorization.

• Regular audits and security updates are part of our internal process.

We take data security seriously, but please remember that no system is 100% immune to risks.

5. Your Rights and Choices

Depending on your location, you have legal rights regarding your data.

If you are located in the European Union (EU) or the UK, under the GDPR:

• Right to access, correct, or delete your data

• Right to object to processing or request restriction

• Right to data portability

• Right to withdraw consent anytime

• Right to complain to your local Data Protection Authority

If you are a California (USA) resident, under the CCPA:

• Right to know what personal information we collect and why

• Right to request deletion of your information

• Right to opt out of sale (though we do not sell any personal data)

• Right to non-discrimination for exercising your privacy rights

To exercise any of the above rights, please contact us:
📧service@oralics.com
We will respond within 30 days, by applicable laws.

6. International Data Transfers

As we operate globally, your data may be transferred to and stored in countries outside your own, including the United States or other jurisdictions that may not offer the same data protection level. In such cases, we ensure:

• Standard contractual clauses (SCCs) are in place

• Additional technical safeguards were necessary

7. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and login status

• Keep items in your cart

• Analyze traffic and shopping behavior

• Improve content and personalize offers

You can control or disable cookies anytime through your browser settings. For more details, please see our [Cookie Policy].

8. Data Retention

We keep your data only as long as necessary:

• For order and transaction purposes (up to 7 years for tax/legal reasons)

• For marketing communication (until you opt out)

• For inactive accounts, we may anonymize or delete data after 24 months of inactivity

You may request deletion at any time.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted information to us, please contact us for immediate removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted here with the revised “Effective Date.” If the changes are material, we will notify you via email or on our website.

11. Contact Us

If you have any questions, concerns, or requests related to your personal information, please contact our Data Protection Officer at:

📧 service@oralics.com

We are here to protect your rights and ensure your trust in every shopping experience.