At ORALICS, we believe that every customer deserves attentive, friendly, and efficient support. Whether you have a question about your order, need help with sizing, or simply want to learn more about our products, we’re here for you.

📌 Customer Support

Email:
📧
We typically respond within 24 business hours (Monday to Friday). During peak seasons or holidays, replies may take a bit longer, but we promise we haven’t forgotten you!

📦 Order & Shipping Inquiries

For questions regarding your order status, tracking, shipping updates, or delivery concerns, please include the following when reaching out:

• Your order number

• The email address used at checkout

• A brief description of the issue

This helps us resolve your case faster.

🔄 Returns & Exchanges

To initiate a return or exchange, please visit our Returns Policy page or email our customer care team. Be sure to include:

• Order number

• Item(s) you wish to return or exchange

• Reason for return

Our team will respond with the next steps and return instructions.

🕐 Customer Service Hours

Our service team is available during the following hours:

🕒 Monday to Friday
9:00 AM – 6:00 PM (GMT+8)

We are closed on weekends and public holidays, but all messages will be addressed in the order received once business resumes.

💡 Need Quick Answers?

Before sending us an email, be sure to check out our:

• FAQ – Frequently Asked Questions

• Shipping Policy

• Return & Refund Policy

• Size Guide

These pages may already have what you’re looking for!