Return & Refund Policy

At ORALICS, we want you to feel confident and delighted with every purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy below to ensure a smooth experience.

1. Eligibility for Returns

We gladly accept returns on most full-priced items within 30 days of delivery, under the following conditions:

✅ Items must be unworn, unwashed, and in original condition with tags attached
✅ Items must be returned in the original packaging (or equivalent protective packaging)
✅ You must provide a valid order number or proof of purchase

Items not eligible for return:

❌ Final Sale items
❌ Discounted or promotional items (if marked non-returnable)
❌ Accessories (earrings, hats, socks, etc.) due to hygiene reasons
❌ Customized or personalized items
❌ Items returned without authorization

2. How to Initiate a Return

Please follow these steps:

1. Contact us within 30 days of delivery:
   📧 Email:service@oralics.com
   Include your order number, reason for return, and any photos (if applicable).

2. Wait for confirmation:
   Our team will respond within 2 business days and issue a return authorization with return instructions.

3. Ship the item(s) to the address we provide:

   • We recommend using a trackable shipping service.

   • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item or defect).

3. Refunds

Once your return is received and inspected:

• You will receive a confirmation email.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Original shipping fees (if any) are non-refundable, unless we made an error with your order.

If you haven’t received your refund after 10 business days, please contact your bank or payment provider, then reach out to us if necessary.

4. Exchanges

We currently do not offer direct exchanges.
To exchange an item, please:

• Return the item for a refund

• Place a new order for the desired item

This ensures faster service and better inventory accuracy.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately with a photo of the issue. We will arrange for:

• A full refund, or

• A free replacement (subject to availability)

• Free return shipping in such cases

6. Late or Missing Returns

If we do not receive your return within 45 days of the return authorization being issued, the return will be considered void, and we will be unable to process a refund.

7. International Returns

We accept returns from all countries we ship to. Please note:

• Customers are responsible for return shipping and duties

• Mark the return as "Returned Merchandise" to avoid additional customs charges

• We are not responsible for any customs fees on return shipments

8. Important Notes

• We reserve the right to refuse returns that do not meet our return conditions

• Repeated return abuse may result in restrictions on future purchases

• Refunds will only be issued to the original form of payment

9. Contact Us

If you have questions about your return or need further assistance, don’t hesitate to reach out:

service@oralics.com