FAQ

1. Where is YAFONKA based?

ORALICS is a global fashion brand born in 2024, inspired by the elegance and strength of modern women. While our design team operates internationally, our fulfillment centers serve customers worldwide.

2. Do you ship internationally?

Yes! We ship to over 50 countries worldwide. Please refer to our Shipping Policy for delivery times and fees.

3. How long will it take to get my order?

Orders are processed in 1–3 business days. Delivery times vary by region. See estimated times on our Shipping Policy page.

4. How can I track my order?

Once shipped, you’ll receive an email with your tracking number and link. You can track your order online anytime.

5. Can I return an item if it doesn’t fit?

Absolutely! We accept returns within 30 days for most items. Please visit our Return Policy for full details.

6. What if I received the wrong item or a damaged product?

Please contact our customer service within 7 days of receiving your order, and we’ll resolve it quickly.

7. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, American Express, and other local payment options depending on your region.

8. Will I be charged customs fees?

International orders may be subject to local duties or taxes. These are the buyer’s responsibility and vary by country.

9. Do you offer gift cards?

Not yet — but we’re working on it! Stay tuned for upcoming features.

10. How do I contact customer service?

Email us at service@oralics.com, and our team will respond within 1–2 business days.